Refund Policy
Effective September 17, 2026
When a refund may be available
A refund may be approved when a verified technical issue caused by VowSeat prevents you from using a core feature included in the package you purchased and our support team is unable to provide a reasonable fix or workaround.
What does not qualify
Refunds are not provided for:
- Changing your mind or no longer needing the service.
- Canceling, postponing, or changing your wedding.
- Not using some or all included features.
- Purchasing a package with more capacity than you ultimately need.
- Selecting the wrong package when the purchased features remain available.
- Internet, venue Wi-Fi, device, browser, email-provider, or other third-party problems outside VowSeat’s control.
- Failure to keep a wedding-day backup or follow published instructions.
How to request technical support and a refund review
Email support@vowseat.com with the email used for your VowSeat account, purchase date, package name, a description of the issue, and screenshots if available. Please give our support team a reasonable opportunity to investigate and resolve the issue.
Approved refunds
If approved, the refund will be issued to the original payment method through Stripe. Your bank or card issuer controls how long it takes for the refund to appear. Refunded access may be removed or returned to the free-plan limit.
Consumer rights
Nothing in this policy limits refund or cancellation rights that cannot legally be waived.
Contact
Support and refund-review requests: support@vowseat.com.